Last Updated: May 18, 2026

Hier is de volledig herschreven FAQ voor Angelight Boutique:

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FREQUENTLY ASKED QUESTIONS

Angelight Boutique — Everything You Need to Know

Last Updated: June 17, 2026

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ORDERS & PAYMENTS

1. How can I contact Angelight Boutique? You can reach us by email at info@angelightboutique.com. Our customer support team is available Monday through Friday, 9:00 AM – 5:00 PM (EST). We aim to respond to all inquiries within 1–2 business days.

2. Which payment methods do you accept? We accept the following secure payment methods in CAD/USD: Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, PayPal, and UnionPay. All transactions are encrypted and processed securely.

3. Can I modify or cancel my order? To ensure fast processing, changes or cancellations must be requested within 12 hours of placing your order by emailing info@angelightboutique.com. After this window, your order may already be in processing and modifications may no longer be possible. Once delivered, our Refund & Return Policy applies.

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SHIPPING & DELIVERY

4. Where are the products shipped from? Our products are sourced and shipped from our international fulfillment network, which allows us to offer a wide selection of fashion at competitive prices. All orders are shipped on a DDP (Delivered Duty Paid) basis — meaning no surprise fees at your door.

5. Will I have to pay customs duties or taxes? No. We operate on a fully DDP (Delivered Duty Paid) basis. The price you see at checkout is the final price — it includes all applicable taxes (GST/HST/PST for Canada, Sales Tax for the US) and import duties. You will never be charged additional fees upon delivery.

6. How long does delivery take? Orders are processed within 1–3 business days. Estimated delivery time within Canada and the US is 7–10 business days after dispatch. Total estimated delivery time is 8–13 business days. You will receive a tracking link by email once your order has shipped.

7. How do I track my order? Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link. You can also use the Track Order page on our website. Please allow 24–48 hours after dispatch for tracking information to update.

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RETURNS & REFUNDS

8. What is your return policy? We offer a 30-day satisfaction guarantee from the date of delivery. If you are not happy with your purchase for any reason, please contact us at info@angelightboutique.com and we will work with you to find the best solution — whether that is a refund, a replacement, or another resolution. In many cases, a physical return is not required.

9. How do I start a return or refund request? Simply email us at info@angelightboutique.com with your order number and a brief description of the issue. Our team will review your request and respond within 1–2 business days with next steps. Please do not send any items back before receiving written authorization from our team — unauthorized returns cannot be processed.

10. What if my item is defective, damaged, or incorrect? Please contact us within 7 days of delivery at info@angelightboutique.com with your order number and clear photos of the issue. We will prioritize your case and arrange a full refund or replacement at no cost to you. No return is required for defective or incorrect items.

11. What if I do not receive my order? If your order has not arrived within 35 days of the shipment date, you are eligible for a full refund. Please contact us at info@angelightboutique.com and we will investigate and resolve the issue promptly.

12. When will I receive my refund? Once your refund has been approved, it will be processed within 5–10 business days to your original payment method. You will receive a confirmation email as soon as your refund has been issued. Processing times may vary slightly depending on your bank or payment provider.

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SECURITY & PRIVACY

13. Is my personal information safe? Yes. We take your privacy seriously. All personal data is handled in accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. We use SSL encryption and secure payment processing through Shopify. We do not sell your personal information to third parties. For full details, please read our Privacy Policy.