Refund policy
Refund & Return Policy
Angelight Boutique — Radiant Style, Guaranteed
Last Updated: May 18, 2026
Angelight Boutique — Your Satisfaction, Guaranteed
Last Updated: June 17, 2026
At Angelight Boutique (angelightboutique.com), your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to make it right. Please read our policy below.
1. OUR COMMITMENT TO YOU
We stand behind every product we sell. If something is not right with your order — whether it is a sizing issue, a quality concern, or simply not what you expected — please reach out to us first. We will always do our best to find a solution that works for you.
2. RETURN WINDOW
You have 30 days from the date of delivery to contact us regarding a return or refund request.
3. HOW TO INITIATE A RETURN OR REFUND
Step 1: Email us at info@angelightboutique.com with:
- Your order number
- A brief description of the issue
- Photos (if applicable — e.g. for damaged or incorrect items)
Step 2: Our support team will review your request and respond within 1–2 business days with a resolution.
Step 3: Depending on your situation, we will offer one of the following:
- A full or partial refund to your original payment method
- A replacement item sent at no additional cost
- A store credit if preferred
In many cases, we are able to resolve your concern without requiring you to ship the item back. We will always communicate clearly what is needed.
4. RETURN CONDITIONS
If a physical return is required, our support team will provide you with full instructions and an authorized return address via email. Please do not send items back without first receiving written authorization from our team.
Items eligible for return must be:
- Unworn and unwashed
- In their original condition with tags attached
- Free from makeup, perfume, or deodorant
5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you received a damaged, defective, or incorrect item, please notify us within 7 days of delivery. Include your order number and clear photos of the issue. We will prioritize your case and arrange a replacement or full refund at no cost to you — no return required.
6. RETURN SHIPPING COSTS
- For damaged, defective, or incorrect items: Angelight Boutique covers all return shipping costs.
- For change of mind or sizing: If a physical return is required, return shipping costs are the responsibility of the customer. We recommend using a trackable service.
7. REFUND TIMELINE
Once your refund is approved, it will be processed within 5–10 business days to your original payment method. Processing times may vary depending on your bank or payment provider. You will receive a confirmation email once your refund has been issued.
8. NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Items returned outside the 30-day window
- Items that show signs of wear, washing, or damage caused by the customer
- Final sale items (where clearly marked)
ANGELIGHT Boutique Support
Monday–Friday: 9:00 AM – 5:00 PM (EST)
Email: info@angelightboutique.com
Corporate Headquarters (No Returns Accepted Here):
Angelight Boutique, 2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada
© 2026 Angelight Boutique | Modern Fashion for US & Canada